Jalil Baker

Jalil is an IT Operations Associate at Personified, where he focuses on delivering seamless onboarding, offboarding, and procurement support to mission-driven clients. He brings hands-on experience from his time in MSP helpdesk environments, where he developed strong technical troubleshooting and customer service skills across tier 1 and tier 2 support. Jalil is passionate about building efficient processes and providing support that empowers organizations to focus on their core missions. Outside of work, he enjoys gaming, experimenting in his home lab environment, and spending time out with his dog.